Dear Valued Customer,

 

As you are aware we are living in increasingly difficult conditions with the Covid-19 Pandemic.  Here in the UK we are now obliged to socially distance ourselves to slow down the rate of infection and keep ourselves safe.  We have worked out a plan to continue to operate on this basis, using a combination of working from home where possible, and cooperating with our suppliers to maintain or supply of books and packaging (albeit on a less frequent basis).  By doing this we hope to be able to continue to fulfil your order requirements and keep the business operational.  

 

So, if you are looking to stock up on reading material for the difficult weeks and months ahead, we are here and ready to process your orders. 

 

Basically, for as long Royal Mail keep operating the nation’s postal service, we will keep despatching; but we will always closely observe the Government guidelines for doing this to maximise the safety and welfare of ourselves and our printer. Standard despatch and delivery dates can be found by clicking here. As you will be aware, however, the postal system (particularly when shipping worldwide) is working in unprecedented times and trying their absolute best. Some items are taking far longer to arrive than Royal Mail's advertised times.

 

Royal Mail's regularly updated International Incident Bulletin list (for post being sent outside of the UK) can be viewed by clicking here. This should list any unprecedented delays or suspensions of service, which are over and above those delays currently being experienced in the general postal service due to the Covid-19 situation.

 

All of the measures we are taking will be reviewed in line with government advice. Should our ability to take new orders cease at any point, we will be sure to flag this site so that you will know before placing an order. 

 

If you have any questions, please don’t hesitate to direct these to me, in the meantime I hope for all our sakes this time quickly passes and that you, your colleagues and families stay safe and well.

 

With best wishes,

 

Beccy and Claire

Redcliff-House

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