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News

22/03/2022

Shipping to Ireland

We have been experiencing significant difficulties in sending orders to Ireland. Books are being held at, or returned from, Irish Customs despite:

 

  • no VAT being chargeable on books and other printed materials,

  • the correct paperwork being attached (including the correct tariff codes).

 

Despite multiple attempts we have been unable to obtain a satisfactory explanation as to why (all paper work is complete). 

We are really aware of how limited information and care is for those with EDS in Ireland and we are really frustrated that this problem is happening there in particular. Unfortunately, these problems are occurring so regularly now that we have had to stop shipping to Ireland until this situation is resolved.

We are really sorry that we can't offer this service for the time being.

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17 Dec 2021

Confirmation of price increase 

We recently posted a notification of imminent price increase being likely (News, 17 Nov 21). Due to the ‘niche’ market nature of our publications, we order small volume print-runs on a regular basis and, in November 2021, were advised to expect an increase in prices within a few weeks. The increase will be the first in the four years since publications were first printed. We have now received confirmation from our suppliers, of the increase, including the increased costs of printing, labour and packaging. As some of you may be aware, we are a small business, set up to create and publish awareness raising literature that bridges the information/understanding gap between the patient community and health professionals, With both of us having heritable disorders of connective tissue ourselves, we run the business on a part-time basis and really do fully understand the need to keep prices as low as we possibly can, in order that as many people as possible are able to access much needed information. We have therefore, done our best to reduce the price increase as best we can, by absorbing a percentage of these increased costs. The price will, therefore, increase by 12.5% to £26.99 as of 1 January 2022. After taking specialist advice, have been told that the current format of this book does not lend itself well to e-books and similar, so we will continue to work with our existing print supplier to try and find ways to keep pricing as low as possible over the next year.

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Updated 17 Nov 2021

Notification of imminent price increase.

 

One supplier after another in the print industry has announced price increases in recent months and we have, today, been advised by our printers that unfortunately, despite their best efforts, they can no longer hold the price of printed materials. Due to the ‘niche’ market nature of our publications, we order small volume print-runs on a regular basis and have been advised to expect an increase in prices within the next few weeks. After taking specialist advice, have been told that the current format of this book does not lend itself well to e-books and similar, so we will continue to work with our existing print supplier to try and find ways to keep pricing as low as possible.

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December 2020

New import taxes and administration fees apply to direct orders after 1st January 2021.

This information relates to website, email or telephone orders placed with Redcliff-House Publications.

The UK does not charge VAT/ GST sales tax on books. Prior to Brexit, EU customers were able to benefit from this when purchasing directly from our website.  However since the UK has left the EU, some EU customers will no longer able to benefit from purchasing books tax free. The rate charged will, instead, vary by country. Some such as Ireland and Norway will continue to allow books to be imported free of tax. Others, such as Germany or France will charge at a significantly reduced rate. A few, such as Latvia, will charge their full local VAT/GST rate. You can check your local rate by clicking here.

Rates for international imports (USA, Australia etc., will remain as they have always been). For the most part, imports of books into the USA incur 0% VAT (this can be checked here). Printed material may be charged at 10% upon import into Australia, although this has rarely been found to be the case by our customers.

 

Before making a purchase, please check your local rate on this website, so you can make an informed choice. If your country is not listed, VAT may vary by region or state. Please check online, or with the relevant authorities before purchasing.

The tax is payable when the book is imported and will be charged by the shipping company prior to making the delivery. The tax must be paid by the customer. If this is paid promptly it shouldn't slow down the delivery of your book. If the purchase is made by a business or institution then you will be able to reclaim the GST/ VAT as you would for local purchases.